We value your satisfaction as our customer and we want you to have a great shopping experience with us. If you are not happy with your purchase, you can request a refund or exchange within 14 days of receiving your order, subject to the following conditions:

  • –  The item must be in its original condition, unaltered and with original packaging where applicable.
  • –  The item must be returned with the original receipt or proof of purchase.
  • –  The item must be eligible for return. Please check the product description before placing your order.
  • –  The refund will be issued to your original payment method, minus any shipping, service and restocking fees (if applicable).
  • –  The exchange will be subject to product availability. If the item you want is out of stock, you can choose another item of equal value, or request a refund.
  • –  You are responsible for the return shipping costs, unless the item is defective or damaged, or the seller delivered the wrong item.
  • –  We reserve the right to refuse a refund or exchange if the item does not meet the above criteria, or if we suspect fraud or abuse of our policy. To initiate a return or exchange, please contact our customer service team at support@brixandmasons.com within 14 days of receiving your order. We will provide you with a return authorization number and instructions on how to send back your item. Please do not send your item back without contacting us first, as we may not be able to process your request. We appreciate your understanding and co-operation. Thank you for choosing us as your online marketplace.

Need help?

Contact us at support@brixandmasons.com for questions related to refunds and returns.